Privacy Policy.

This Privacy Policy applies to what actions CSoft Ltd. performs in relation to your personal data when visiting the company's website https://www.csoft.bg/
Data security is important for CSoft Ltd. and the company is committed to protecting the rights of visitors to its website. We collect and process personal data only in compliance with the requirements of local and European legislation. We know that the processing of your data is for a specific reason and cannot be done unlimited.
The Privacy Policy describes how CSoft Ltd. collects, uses, stores and processes your personal data and fulfills its legal obligations regarding their processing.

When you visit our website, we may collect, store and process the following data:

• Identification information - your names, field of business;
• Contact details - email address, phone number;
• Information contained in any communication with us sent through our website, including the content of the communication and metadata;
• Any other personal information that you send us as messages through the website, through attachments, etc.

Before disclosing to us the personal data of another person, it is necessary to obtain his consent to this disclosure and to the processing of this personal information in accordance with this Policy.

We collect personal data from you in the following cases:

• When filling out a contact form on our website;
• If you book a demo for our product;
• If you are applying for a job with us.

Personal information submitted to us through our website will be used for the purposes specified in this Policy or in the relevant pages of the website.
We may use your personal information for the following purposes:

• Identification, contact and service of your inquiries sent through contact forms and demo requests;
• Fulfillment of recruitment goals when applying for a job with us;
• Protecting our website and preventing fraud;
• Confirmation of agreement with our Terms and Conditions, guided by the use of our website;
• Compliance with applicable rules, laws and regulations, codes or practices or guidelines or support for law enforcement and investigation by relevant authorities (regulators, tax and financial authorities, audits or monitoring and investigation).

The personal information we receive will only be stored for the period necessary to fulfill the respective purposes and in accordance with the deadlines imposed by the applicable legal requirements.
Please note that we will not delete your personal data if it is required for pending court and administrative proceedings or proceeding your claim/complaint before us.

To ensure adequate data protection of the company and website visitors, we observe all necessary organizational and technical measures provided by the Personal Data Protection Act, as well as best practices of international standards.

Confidentiality

CSoft Ltd. warrants the confidentiality of your personal data by establishing internal procedures in this regard. In addition, CSoft Ltd. ensures that individuals engaged in the processing of personal data for the purposes of this document are informed about the confidentiality of personal data, have received appropriate training for their responsibilities and have signed written confidentiality agreements regarding the use of personal data.

Restricted access

CSoft Ltd. guarantees that the access to personal data is limited to individuals engaged in fulfilling the purposes of their processing.

Technical measures

CSoft Ltd. guarantees the implementation of technical measures in accordance with the requirements of EU data protection law.

Security measures

CSoft Ltd. agrees and warrants that it has applied security measures that are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing and that these measures ensure a level of security commensurate with the risks arising from the processing and nature of the personal data to be protected, taking into account the state of the art and the cost of their implementation.

Right to information

You have the right to request information on whether data relating to you are being processed, information on the purposes of such processing, on the categories of data and on the recipients or categories of recipients to whom the data are disclosed (distributors and subcontractors).

Right to rectification

In case that we process incomplete or incorrect data, you have the right, at any time, to request the deletion or correction of your personal data, the processing of which does not meet the requirements of the law.

Right to object

You have the right to object at any time to the processing of your personal data if there is a legal basis for doing so, where the objection is justified, the personal data of the individual concerned may no longer be processed.

Right to restriction of processing

You can request a restriction on the personalized data being processed, if:

• you dispute the accuracy of the data, for the period in which we have to check their accuracy; the processing of the data has no legal basis, but instead of deleting it, you require its limited processing;
• we no longer need this data (for the specified purpose), but you need it to establish, exercise or defend legal claims;
• you have lodged an objection to the processing of the data, pending verification that the administrator's grounds are lawful.

Right to data portability

You can ask us to provide the personal data that you have entrusted to our care in an organized, orderly, structured, generally accepted electronic format if we process the data on the basis of consent, which can be withdrawn or on the basis of a contractual obligation and the processing is done automatically.
You can exercise these rights through a written request sent to CSoft Ltd., using the contacts specified in this document.
In case you believe that we are violating the applicable regulations, please contact us to clarify the issue.
You have the right to lodge a complaint with the Data Protection Commission.

Disclosure of personal data

We may disclose your personal information to any of our employees, insurers, professional advisors, agents, suppliers or subcontractors, if necessary for the purposes set out in this Policy.
We may disclose your personal information:

• To the extent that we are required to do so by law;
• In connection with any litigation or probable litigation;
• To establish, exercise or protect our rights (including providing information to others for fraud prevention and credit risk reduction purposes).

Except as specified in this Policy, we will not provide your personal information to third parties.

Cookies are small text files that contain information that is stored on your computer, mobile device or browser when you browse a website. Subsequently, the browser you use sends these files to our website when you visit it.
There are different types of cookies depending on their purpose, mechanism of action and characteristics. We use Anti-forgery cookies to prevent attacks on our website in which malicious individuals imitate a trusted source sending data to us. We also use the Google Analytics website analysis service. It gives us information about how users reach the website and helps us optimize its performance. The gtag.js (Google Analytics 4) and gtag.js and analytics.js (Universal Analytics) cookies are applicable to us.
The use of the collected cookies is limited and is related to technical purposes. They do not contain personal information and do not distinct the identity of users, but only serve to identify a device. The information collected through them is not used to recognize your identity. However, we treat cookies as personal data, applying to them the standards of the General Data Protection Regulation (GDPR).
You can control and manage cookies in different ways. However, removing or blocking them may affect your use of our website by restricting your access to certain features or content, or even preventing you from accessing them.

The provisions of this Policy comply with the EU data protection law. Any change in the EU data protection law shall apply from the date of entry into force of the changes, regardless of the official notification.
All links to external websites included in this Policy are used only for the purposes of your information without commercial benefit on our part. CSoft Ltd. is not responsible for the content of other web pages linked in this Policy.

By using this website, you agree to this Policy.
By providing us with your personal data and any other information, you declare that you are duly informed of this Policy, of your rights in connection with their processing and of the legal consequences of incorrectly declared data or data sharing to third parties without their consent.

CSoft Ltd. reserves the right to change this Policy by updating it on this website. Please check it regularly.

If you have any questions related to the Privacy Policy of CSoft Ltd., please send an inquiry through our contact page.